Shipping Policy

Shipping Exceptions

We are unable to ship to:

• P.O. Boxes
• APO/FPO/DPO addresses
  

These restrictions exist because our shipping partners cannot reliably ensure delivery to these addresses.

Address Accuracy

To avoid delivery issues, please enter your shipping address carefully, including street name and house number (and apartment/unit number if applicable). If an address is incomplete or incorrect, delivery delays or return-to-sender issues may occur.

Delivery Time

To help you plan your purchase, please note the schedule below:

• Order Cutoff Time: 6:00 PM (Eastern Standard Time)
• Order Handling Time: 1-3 days (Monday - Friday)
• Transit Time: 3-5 days (Monday - Friday)

Delivery times are estimates and may vary due to carrier capacity, peak seasons, weather, or other operational factors.

Order Confirmation & Tracking

After placing your order, you will receive an order confirmation email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. We may also notify you via email when the carrier marks the package as delivered.

Shipping Providers

We partner with FedEx, DHL, and USPS to ensure timely and secure delivery.

Free Shipping: All orders include Free Wolrdwide Shipping! 

Potential Delivery Delays

While we strive to deliver all orders on time, delays may occur due to circumstances outside of our control, including:

• Severe weather affecting transit routes
• Carrier-related disruptions or capacity limitations
• High order volume during peak seasons (e.g., Black Friday, holidays)
• Customs processing (Canada)
• Incomplete or incorrect shipping address provided at checkout

Customs Fees (Canada)

For shipments to Canada, customs or import duties may be charged by local authorities upon arrival. These fees are the responsibility of the customer.

In accordance with customs regulations, we cannot mark orders as gifts or declare a value lower than the actual purchase price.

Lost, Missing, or Delayed Packages

If your tracking shows Delivered but you have not received your package, please:

1. Verify your shipping address in the order confirmation
2. Check all possible delivery locations around your residence (porch, mailbox area, concierge/front desk)
3. Ask household members or neighbors if they accepted the delivery
4. Contact the carrier using your tracking number to request more details

If you still cannot locate the package, please contact us at info@jacquelinevanhoef.com and we will assist you by reviewing the shipment details and advising the next steps.

Return & Refund Policy

For information about returns and refunds, please refer to our Return & Refund Policy.